OJay Health – Terms and Conditions

Last Updated: 04/06/2025

Welcome to ojayhealth.com, operated by OJay Ltd (“we”, “us”, “our”). These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our site, you agree to these terms.

1. About Us

OJay Ltd is a UK-based functional health practice offering individual and group health programmes, as well as one-off diagnostic health tests. All services are intended to support wellbeing through personalised health and lifestyle strategies.

2. Eligibility

You must be 18 years or older to use our services or purchase health tests. By agreeing to these terms, you confirm that you are of legal age.

3. Services

We provide:

  • Individual Health Packages: Tailored health programmes with consultations and ongoing support.

  • Group Packages: Programmes delivered to small groups with shared resources and guidance.

  • One-Off Health Tests: Blood, urine or other diagnostics, available for purchase online.

Please note: Our services are not a replacement for emergency medical treatment or general practitioner care. Always consult a GP if you are unwell.

4. Booking and Payment

  • All bookings must be made via our website or through a direct agreement.

  • Payment is required in advance for all services unless otherwise agreed in writing.

  • We accept major credit/debit cards via secure third-party payment providers.

  • Prices are inclusive of VAT where applicable.

5. Cancellations and Refunds

One-Off Health Tests:

  • Cancellations must be made within 24 hours of purchase if the test kit has not been dispatched.

  • Refunds are not available once a kit has been sent or the test has been initiated.

Programmes (Individual or Group):

  • Cancellations made more than 7 days before the start of the programme are eligible for a full refund.

  • No refunds will be issued once the programme has started.

  • Missed sessions will not be refunded or rescheduled unless agreed in advance.

6. Health Information and Responsibility

All information and advice provided through our services is based on functional health principles and is not a substitute for medical diagnosis or treatment. You are responsible for:

  • Providing complete and accurate health information.

  • Following guidance safely and within your capabilities.

  • Consult a medical professional before making any major lifestyle changes.

7. Privacy and Data Protection

We collect, store, and process personal and health data in line with UK GDPR and our Privacy Policy. By using our services, you consent to this data processing.

8. Intellectual Property

All content on this site, including written content, branding, and materials provided as part of your programme, are the intellectual property of OJay Ltd. You may not copy, reproduce, or share them without permission.

9. Liability

We do not accept liability for:

  • Outcomes of health programmes that result from non-compliance or undisclosed health conditions.

  • Delays or disruptions beyond our control.

  • Indirect or consequential losses.

Our total liability under these terms shall not exceed the amount paid for the services in question.

10. Changes to These Terms

We may update these terms occasionally to reflect changes to our services or legal obligations. Updated versions will be posted here with the date of revision.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

12. Contact Us

For questions about these Terms and Conditions, please contact:

OJAY Ltd

Email: ollie@ojayhealth.com

Website: https://ojayhealth.com